Shipping
Domestic Orders
- Volunteer Audio ships via USPS and UPS. The choice of shipping service depends upon the weight of the item.
- We strive to ship out all orders within 24 – 48 hours (Monday – Friday) of the transaction being completed.
- You have the option to upgrade the shipping method if you choose.
- A signature is required upon delivery of all orders valued over $300.
International Orders
- Buyer is presented with shipping options at checkout and is responsible for all customs fees in addition to shipping charges.
- If you choose First-Class Mail (the least expensive) it may take up to 60 business days (and possibly longer) for the item to be delivered.
- There is no tracking service provided for First-Class international shipments; there is only a customs number that informs when the item leaves the United States.
Returns
If there is a problem with your order you can send us a message through our website or call us at 1-844-30AUDIO (302-8346), Ext. 1.
At Volunteer Audio we want to make sure that you are 100% satisfied. If for some reason you aren’t happy with an item you purchased and want to return it, we make returns, refunds, and exchanges easy.
Any complete, like-new item returned within 60 days may be returned for a full refund less our shipping costs. However, we do make an exception regarding shipping costs for items found to be defective or damaged at the time of your purchase’s delivery. NOTE: Returns eligible for shipping reimbursement will only be compensated up to the amount of standard rates. Volunteer Audio will not reimburse the cost of any express mail or parcel service.
You must call Volunteer Tech Support (1-844-302-8346, Ext. 4) for authorization before returning any defective items.
Defective or damaged items may be replaced or refunded. If you receive a small broken part we will require a picture of the damage prior to shipping a replacement. If you receive a defective electronic item it will have to be returned to us prior to sending the replacement.
IF YOU PAY WITH AFFIRM THERE WILL BE A 10% FEE ON ANY ITEM REFUNDED. ONCE YOU AUTHORIZE THE CHARGE ON AFFIRM WE ARE CHARGED 10% OF THE PURCHASE PRICE, THIS AMOUNT DOES NOT CHANGE IF WE REFUND AN ITEM. WE PASS THIS FEE ONTO THE CUSTOMER. WE WILL NOT REFUND ANY SHIPPING CHARGES INCURRED.
Return shipping will be the buyer’s responsibility (just like if you bought a defective item at a local store you would have to drive to take the item back). Within 60 days of purchase, we will pay shipping costs to send a replacement item to you.
After 60 days, we warranty the item for up to 1 year. Buyer will pay all shipping costs from days 61–365. All returned items must include the original packaging and all contents (packaging material, adapters, harnesses, manuals, etc.)
If returned items are not in like-new condition, Volunteer Audio reserves the right to refuse a return, or charge a restocking fee. Items not in like-new condition, including but not limited to: items missing original product packaging, used items, installed items, abused or physically damaged items, items missing parts, damaged packaging and items damaged due to improper return packaging, and items with a different or defaced serial number.